Questions and answers
Orders placed by 13:00 on working days are packed the same day. The courier usually delivers the parcel within 1–2 working days of dispatch.
Free courier and parcel locker delivery is applied automatically to baskets from 199 zł. You don't need to enter any code.
Yes, as long as the parcel has not been handed over to the courier. Write to [email protected] or call (509 422 917) — we'll confirm the change by e-mail.
Yes. Tick “I want a VAT invoice” at checkout and enter your NIP (tax ID). We send the VAT invoice by e-mail, and you'll also find it in your customer account.
We send the tracking number by e-mail and text message at the time of dispatch. You can also see the status after logging in, in the “My orders” section.
You can return a product within 14 days of receiving your order. More information can be found on the Returns and complaints page. If you would like to order the product in a different size or colour, you can return it and place a new order.
Submit a complaint via the form in your customer account or by e-mail, attaching photos. We respond within 14 days of the complaint being submitted.
All products are covered by the seller's 2-year liability, and some of the range also by a manufacturer's guarantee — this information is on the product page.