Information

Returns and complaints

Returns

You can return products bought from us within 14 days of receiving the parcel. To do so, log in to your account and use the quick returns feature.

1 Select products to return Return all or only selected products from your order list. You have 14 days to make a return.

2 Enter shipping details Check the details pulled from your order and fill in any missing information: shipping method, packaging type and dispatch date.

3 Pack and send the parcel Pack the return in the same or different packaging. Hand the parcel to a courier, or take it to a parcel locker or drop-off point.

Prepare your return online in your customer account

Returns address Z.P.H.U MAKPOL Łukasz Kierat
ul. Kościelna 23
42-142 Ługi-Radły509 422 917 660 565 821

What to include in the parcel The receipt and the contract withdrawal statement. Using a different form? Provide your account number and your full name legibly — this will speed up your refund. Contract withdrawal form

⌛ Compliance with the 14-day deadline is determined by the date the e-mail with the statement is sent ([email protected]) or the date the return parcel is dispatched.

▤ Returned goods must be complete (including tags) and must not show signs of use. Products that do not meet these requirements will be sent back at the buyer's expense.

₽ We transfer the money no later than 14 days after receiving the parcel, using the same method used to pay for the order. For partial returns, shipping costs are not refunded.

⇄ The cost of returning goods to the shop is borne by the customer. If the order was paid for but not collected, we refund the order value minus the cost of the return shipment.

Complaints

If the product you bought turns out to be faulty, damaged or not as ordered — we'll be happy to help resolve the problem.

1 Contact us Contact form, e-mail [email protected] or helpline 509 422 917 / 660 565 821 (Mon–Fri 8:00–16:00).

2 Describe the problem in detail Include relevant information and documents: order number, receipt or VAT invoice, photos of the defect.

3 You'll receive a reply and instructions We reply as quickly as possible and give you further instructions regarding the complaint.

4 Resolution An accepted complaint means replacement with a new product, repair, a refund or another form of compensation.

Complaints address Z.P.H.U MAKPOL Łukasz Kierat
ul. Kościelna 23
42-142 Ługi-Radły509 422 917 660 565 821

Any questions? You'll find detailed rules on returns and complaints in the Shop Terms and Conditions. If in doubt, write to customer service. [email protected]